We aim to provide a clear and convenient delivery experience by giving customers useful information about order processing, shipping costs, estimated transit times, tracking, and circumstances that may affect delivery. We understand that knowing what to expect after placing an order can make the purchasing process easier, so we provide the following information to help customers understand how orders move from checkout to final delivery.

Standard shipping is available at no additional charge for qualifying orders with a merchandise subtotal of $20 or more. Orders below the qualifying amount may be subject to a shipping fee. Any applicable shipping charge will be calculated according to the order and displayed during checkout before the purchase is finalized. Customers should review the checkout summary carefully to confirm the shipping method, destination, order information, and any shipping costs shown before completing payment.

After an order has been submitted successfully and the payment has been confirmed, orders generally require approximately 1 to 3 business days for processing. Processing time covers the steps required to review the order, confirm the purchase, prepare the products, package the shipment, and arrange for the package to be transferred to the selected shipping carrier. The processing period is separate from the transportation time required for the package to travel from the shipping location to its destination.

When an order has been prepared and handed over for shipment, customers will generally receive a shipping confirmation by email. When tracking is available, the shipping notification may include a tracking number or another method for checking the shipment’s progress. Tracking information may not become active immediately after the package leaves our facility. In some cases, the carrier needs additional time to receive, scan, sort, and register the package before tracking updates appear online.

Under typical circumstances, standard shipments generally arrive within approximately 3 to 7 business days after dispatch. This timeframe is an estimate rather than a guaranteed delivery date. Actual transit times may vary depending on the destination, carrier network, transportation conditions, seasonal demand, weather, public holidays, service disruptions, and other circumstances that may occur while a package is in transit.

Customers are responsible for entering complete and accurate shipping information during checkout. Before submitting an order, please carefully review the recipient name, street address, apartment or unit information when applicable, city, state or region, postal code, country, and other requested delivery details. Incorrect, incomplete, outdated, or improperly entered information may result in delivery attempts being delayed, packages being returned, or shipments being delivered unsuccessfully.

If you discover an error in your shipping information after placing an order, please contact us as soon as possible at based@gmail.com. We cannot guarantee that an address can be changed after an order has been submitted, processed, or shipped, because fulfillment may begin shortly after payment is confirmed. However, contacting us promptly gives our team an opportunity to review the order and determine whether any adjustment may still be possible.

Once a package has been transferred to the shipping carrier, delivery timing is generally controlled by the carrier and transportation network. Unexpected circumstances may occasionally cause a shipment to arrive later than originally estimated. These circumstances can include severe weather, transportation interruptions, unusually high package volumes, carrier operational issues, holidays, regional disruptions, address problems, or other events outside our direct control.

If your tracking information shows that a package is delayed, we recommend allowing the carrier reasonable additional time to complete delivery. Tracking information can sometimes remain unchanged for a period of time while a shipment is moving between facilities or waiting for the next carrier scan. If tracking remains inactive for an unusually long period or the package appears to be lost, please contact us at based@gmail.com and provide your order information so that we can review the situation and help determine the appropriate next steps.

For international shipments, available delivery services may vary depending on the destination. Certain countries, territories, or regions may have limited shipping availability or may not be eligible for delivery. International packages may also be subject to customs inspections, import procedures, duties, taxes, clearance requirements, or other charges imposed by the destination country or local authorities.

Any customs duties, import taxes, brokerage charges, or similar fees that may be imposed by the destination country are generally the responsibility of the recipient unless otherwise stated during the purchasing process. Customers placing international orders are encouraged to understand the customs and import requirements applicable to their location before completing a purchase.

International delivery times may be longer than domestic shipping estimates because packages can be affected by customs processing, local transportation networks, border procedures, and other requirements. Customs authorities and international carriers operate independently, so we cannot guarantee how long a particular shipment may remain in customs or when it will be released for final delivery.

Processing and delivery estimates may also be affected by weekends and public holidays. Business days generally refer to standard working days and may not include weekends or certain holidays observed by fulfillment facilities or shipping carriers. During periods of unusually high order volume, additional processing time may also be required before an order is dispatched.

Customers should retain their order confirmation, shipping confirmation, and tracking information until the package has been received successfully. Keeping these details available can make it easier to obtain assistance if a question arises concerning delivery. When contacting customer support about a shipment, providing the order number and tracking information can help us locate the relevant order and review the available details more efficiently.

If a package is returned because of an incorrect or incomplete address, an unsuccessful delivery attempt, refusal of delivery, or another circumstance associated with the recipient’s shipping information, additional steps may be required before the order can be resolved. Customers should contact us if a shipment is returned or if tracking information indicates that the package could not be delivered.

Our goal is to maintain a dependable fulfillment process while providing realistic information about shipping and delivery. We carefully prepare orders for dispatch and make reasonable efforts to ensure that packages are transferred to the appropriate carrier within the stated processing timeframe. Once a shipment is in the carrier’s possession, however, certain aspects of transportation and delivery are outside our direct control.

We encourage customers to monitor their tracking information after receiving a shipping confirmation and to contact us if they have questions about an order. If a shipment appears delayed, damaged, lost, or otherwise affected during transportation, we will review the information available and provide reasonable assistance based on the circumstances.

For questions about shipping fees, order processing, delivery estimates, tracking information, address changes, international shipments, delayed packages, or other delivery-related concerns, please contact us at based@gmail.com. We appreciate your order and remain committed to providing a straightforward and dependable shipping experience from the time your purchase is placed until your package reaches its destination.